Bookstores and Resellers

You can return the textbooks subjected to the following terms and conditions:

• Invoice was paid in full on receipt or within 30 days from the billing date.
• The textbook must be returned within one year from the date of shipment.
• The textbook must be in absolutely new condition and unused.
• All returns are subjected to 20 percent restocking charges.
• We will issue the credit memo after deducting 20 percent restocking charges.

Returning Textbooks for Exchange

• The textbook must be returned within 10 days from the date of shipment.
• The textbook must be in absolutely new condition and unused.
• All exchanges are subjected to 20 percent restocking charges.
• You will be charged for shipping and handling and any difference in the price. You must send us a cheque, or you will be invoiced for shipping/handling, 20 percent restocking charges, and price difference.

Example:
You bought the textbook for $55 + 9.95 (S/H) = $64.95
20 percent restocking charges = 20 percent of 55 = 11
You need to send us a cheque or we will invoice you for $11 + 9.95 = $20.95
Or you can provide us your credit card information and we will charge the amount to your credit card.

Replacing a Damaged Copy
We try our best to make sure that the textbooks reach you in the best possible condition. However, sometimes it may get damaged in the shipment. In such a case, you can ask for the replacement of the damaged copy of the textbook. However, in such a case, the textbook must be returned back to us within 10 days from the date of shipment. The procedure of the replacement is as follows.

• The damage must be reported within 10 days from the invoice date.
• If the textbook was shipped via UPS, please report it to UPS and send us a copy of the report. Also, send the damaged textbook back to us. We will replace it with a new textbook and mail it to you through USPS or UPS.
• If the textbook was shipped via USPS, send the damaged textbook back to us and we will replace it with a new copy.
• The textbook must be returned within 10 days from the date of shipment/invoice.
• If the textbook was shipped overseas via USPS Global Priority or Air Mail, send us a picture of the damaged textbook and we will replace it with a new copy. The damage must be reported within 15 days.

Return Textbooks To:
Publisher's Storage & Shipping
Attn: Returns Dept, CADCIM Technologies
660 S Mansfield
Ypsilanti, MI 48197
Phone- 734-487-9720
Note: Please include a Packing List with the shipment and fax us a copy at (270) 717-0185.

Thank you
CADCIM Technologies
sales@cadcim.com